Resume

EXPERIENCE

Local Roots, Greenpoint
Operations Team Lead – June 2020 – June 2021

  • Manage the warehouse packing team (4 – 12 people, seasonally) in packing home delivery boxes and weekly CSA markets
  • Develop Personnel Policy and Procedures, and Standard Operating Procedures for the company  
  • Assist the Operations Manager in overseeing weekly produce delivery receiving, inventory and quality control to ensure the highest possible standards
  • Conduct weekly inventory and quality checks of dry goods, supplies, and stored produce
  • Mange routing and logistics software for a fleet of 4 drivers performing daily home deliveries for peak efficiency and quality throughout the supply chain
  • Provide digital support through Slack to the on-site CSA market leaders to problem solve customer issues as they arise 
  • Perform community outreach to local business to secure host locations for CSA markets
  • Record warehouse and driver timing data to manage efficiency and quickly flag operational issues

Fleishers Craft Butchery, Park Slope
Operations Assistant – January 2020 – June 2020

  • Provided support to the Operations Manager, Retail Manager, and COO with tracking historical meat sales, analyzing specialized holiday meat sales for future projections, and developing future projects
  • Developed and Manage Fleishers Private Client Program, by providing premier customer service to high-value clientele, managing weekly incoming orders, estimating weekly sales, fulfilling, packing, and organizing orders, and invoicing customers
  • Developed Standard Operating Procedures for company best practices regarding shop expense needs, shop management, and company-wide point-of-sale (POS) software best practices  
  • Managed and provide exemplary customer service through the Fleishers general inquiries email account and the Fleishers Class Program inquiries email account
  • Maintained the Fleishers Class Program together with the Fleishers Butcher Management Team, by planning and scheduling quarterly classes, processing class purchases, and sending weekly class emails to students

Shop Manager – January 2019 – January 2020

  • Maintained inventory and order grocery products and supplies for retail sale and shop upkeep
  • Onboard, train, and supervise a team of 15 people in retail, butcher and porter roles
  • Developed and wrote Standard Operating Procedures for shop upkeep and retail management
  • Performed day to day management and administrative duties ensuring accountability and shop growth 
  • Provided exemplary customer service and cultivate relationships with retail and wholesale customers

Assistant Manager – April 2018 – January 2019

  • Maintained inventory, ordered grocery products and supplies for retail sale and shop upkeep
  • Managed the retail floor and served as first point of contact for customers and new vendors 

Meat Monger – October 2017 – April 2018

  • Assisted customers in selecting the right cut of beef, pork, or lamb for their needs
  • Butchered, prepared, and ground subprimals of beef, pork, and lamb for retail display

Dickson’s Farmstand Meats, Chelsea 
Meat Monger – May 2017 – October 2017

  • Assisted customers in selecting the right cut of beef, lamb, or pork for their needs 
  • Prepared and served hot sandwiches, rotisserie chickens, and sides for customers 

Performing Arts Center, Purchase College
House Captain – September 2015 – February 2017
Usher – February 2014  – September 2015

  • Prepared and trained Head Ushers and Ushers for performances and events
  • Filed follow-up documentation regarding staffing or incidents for performances and events
  • Facilitated a safe environment for patrons and staff

EDUCATION

SUNY Purchase College, White Plains, NY  
BA in Humanities, Literature Major, Economics Minor – Graduated Summa Cum Laude, 2017